FAQ

1. Is the payment system safe?

Iyzico is a payment infrastructure that offers top-level security for e-commerce sites and users. Compliant with international security standards through its PCI-DSS certification, Iyzico protects transactions with an additional layer of security using 3D Secure technology. Additionally, all payment data is encrypted and securely stored, ensuring the safety of personal and financial information.

 

2. What does "925 silver gold plated" mean?

"925 silver" refers to sterling silver, which is an alloy containing 92.5% silver and 7.5% other metals for added strength. "Gold plated" indicates that our jewelry is coated with a layer of gold, providing a luxurious finish and enhancing durability.

 

3. Is gold-plated jewelry durable?

Yes, our gold-plated jewelry is designed to be durable with proper care. It retains its shine and color for a long time if kept away from harsh chemicals and stored in a dry place when not in use.

 

4. How do I care for my 925 silver gold-plated jewelry?

To maintain the beauty of your jewelry, avoid contact with perfumes, lotions, and water. Store it in a cool, dry place in an airtight container or a jewelry box. Clean gently with a soft cloth to remove any dirt or residue.

 

5. Will gold plating wear off over time?

While gold plating can naturally wear off with frequent use, proper care can extend its lifespan. Avoid exposing your jewelry to rough surfaces and chemicals to preserve its luster for longer.

 

6. Can I shower or swim with my gold-plated jewelry?

We recommend removing your jewelry before showering, swimming, or engaging in activities that expose it to moisture. Prolonged exposure to water and chemicals can accelerate the natural wear of the gold plating.

 

7. Is your jewelry hypoallergenic?

Our jewelry is crafted with high-quality materials, including 925 sterling silver and hypoallergenic gold plating. However, individual sensitivities can vary, so we recommend testing a small area if you have known allergies.

 

8. Do you offer warranties or guarantees on your products?

Yes, we stand behind the quality of our products. We offer a warranty against manufacturing defects. Please contact our customer service team for assistance with any issues you may encounter.

 

9. Can I personalize or customize my jewelry order?

Yes, we do offer personalized design options! While we don't offer full customizations for every piece, we have a selection of jewelry that can be tailored to your preferences. Please reach out to our customer service team to discuss available options and create something unique just for you.
Please note that personalized items are non-returnable and non-exchangeable.

 

10. How long does shipping take?

Shipping times vary depending on your location and chosen shipping method. Typically, orders are processed within 1day, and standard shipping within 2-7days. Please refer to our shipping policy for more details.

 

11. Do you offer repair options for my jewelry?

Yes, we offer repair services! For a fee, you can have your Euphorist jewelry repaired at any time. Please contact our customer service team for more details on the repair process.

 

11. What is micron gold plating and what are the advantages of micron gold plating?

Micron gold plating provides a luxurious and durable finish by applying a thicker layer of gold over the base metal, typically ranging from 0.5 to 1 micron in thickness. This results in a longer-lasting, more resilient coating compared to regular gold plating, which is usually much thinner.
Our micron gold-plated jewelry comes with a 1-year warranty. If you encounter any issues with the plating within the first year, we offer free repair services to restore your jewelry to its original condition.
The main difference between micron gold plating and regular gold plating is the thickness of the gold layer. Regular gold plating is thinner, making it more prone to wear over time, while micron gold plating is more durable and retains its appearance longer.
Micron gold plating is an excellent choice for enjoying the look of gold at a more affordable price, with the added benefit of our warranty and repair services for peace of mind.